Frequently Asked Questions

What is the difference between Fine Art Canvas and Traditional Canvas?

Fine Art Canvas is inkjet printed directly onto canvas, Fine Art Premium Canvas is inkjet printed directly onto canvas and then either a matte or satin laminate is added for additional protection. For canvasses going into high traffic areas we recommend the Premium canvas with laminate. We use archival wide format inkjet Epson printers for this process. 
 
Traditional Canvas prints are produced on Kodak Endura silver halide paper. The photo emulsion is laminated with a satin finish, stripped away from its paper base and, under high pressure, bonded to museum quality artist’s canvas. Traditional canvas lends nicely to images with high contrast or lots of colour. 

Both canvasses look great, and neither one is necessarily "better" than the other. It just comes down to a matter of personal preference. 

I can’t find my external hard drive when I click the “Add Images” button using ROES on my Mac.

To find your external hard drive in the ROES interface click the "Add Images" button and navigate to your Macintosh HD from the drop down menu. Scroll down to the "Volumes" folder and double click to access any external drives that may be connected.

The credit card set up in my Payment Profile does not have enough credit left to clear my invoice. What will Technicare do?

We strongly recommend you ensure the card entered in your Payment Profile has enough credit available to transact your ongoing invoices with us. Using Bambora’s secured portal to transact payment on your behalf is not a free service to Technicare. All transactions, whether approved or declined come at a price; it is a cost of doing business in today’s environment. Unfortunately, we can not absorb this cost when transactions are declined and as such a $1.00 charge may be applied when transactions are declined by your card provider. Of course, our customer service personnel will contact you should a card transaction be declined.

The credit card set up in my Payment Profile does not have enough credit left to clear my invoice. What will Technicare do?

You must ensure the card entered in your Payment Profile has enough available credit to transact your ongoing invoices. Using a secured portal to transact payments is not a free service to Technicare. All transactions, whether approved come at a price; it is a cost of doing business in today’s environment. Unfortunately, we cannot absorb this cost when transactions are declined. A $1.00 charge will be added to open work orders when transactions are declined by your card provider. We will do our best to contact you should there be a problem but this will ultimately delay orders being shipped and could cause temporary suspension of your account.

The card I have on file is about to expire, do I need to update this information?

No, once your payment profile has been activated, the Bambora System and the card issuing company recognize this as authorization for use and expiry dates are no longer considered.

My address and/or phone number has changed, can I just go to my Payment Profile to do this update?

Updating your contact information in Payment Profiles is only for the purpose of transacting payments with the card you have on file. Updates to this area are sent directly to Bambora’s secured servers and do not act as updates for our accounting and shipping software. If your contact information changes please contact us or alternatively the Client Services/Account Management/Contact Information. Edits made in this area will notify us of your change request and will ensure all of our systems are kept current.

I want to switch the credit card number that is being billed against; do I need to call Technicare?

We only take credit card numbers for accounts over the phone. If you wish to update your credit card on account please give us a call at 800-897-1844 or 780-424-7161. 

I want to change the method used for paying my account, can I delete my Payment Profile?

Payment profiles can only be deleted by authorized Technicare Management. If you wish to have your profile taken off this system please contact your Account Manager and within 24 hours this information will be permanently removed. Your account with Technicare will continue to be active.

I have more than a one credit card, can you attempt clearing transaction against multiple cards?

No, our Payment System can only accept one card number per account. If you need to change a card number please call 800.897.1844.

I have just opened an account with Technicare, can I give you credit card information by phone?

Yes, feel free to give us a call (we can set-up your payment profile in just a few minutes) or go on-line, download and fax the credit card authorization form. Card information is fully encrypted and stored on dedicated PCI compliant servers.