Support

Online Support

TECHNICARE Online Support

We use TeamViewer remote support software which allows us to work directly with you on your computer either if you are using Windows or a Mac.

To access tech support call 1-800-897-1844 or email support@technicare.com

After you have downloaded and run the TeamViewer Tech Support application you will see a window that will display an ID and Password.

Please, tell your TECHNICARE Customer Service representative this information

When you provide that information to our support staff we will be able to share both your screen and ours to work through your support issue.

Install Remote Support app
Remote Support App Info

FAQs

File Uploads

For engraved products, acceptable file formats: .eps, .ai, .psd, .pdf only. For other products, acceptable file formats: .jpg, .gif, .tif, .tiff, .eps, .ai, .bmp, .psd, .pdf and other common image formats only.

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General Questions

If you’re having troubles logging into order tracking to see the status of your orders please try clearing your browsers cache/cookies. This will typically fix the problem and will allow you to log into order tracking. Below are instructions on how to do this for both MAC and PC. 

On PC

Chrome – Press Ctrl+Shift+Delete this will open the “Clear Browser Data” dialog box. Click on “Advanced” and select “Cookies and other site data”, and “Cached images and files”, and click on “Clear Data”.

FireFox – Press Ctrl+Shift+Delete, this will open the “Clear All History” dialog box. Select “Cookies”, “Cached”, and click on “Clear Now”.

Internet Explorer – Press Ctrl+Shift+Delete this will open the “Delete Browser History” dialog box. Unselect the “Preserver Favorites website data” Select “Cookies and website data”, “Temporary Internet files and website files”, and click on “Delete”.

On MAC

Chrome – Press Command⌘ + Y to open the history screen. On the left hand side click on “Clear Browser Data”. From the dialog box that will appear click on “Advanced” and select “Cookies and other site data”, and “Cached images and files”, and click on “Clear Data”.

FireFox – Command⌘ + Shift + Delete, this will open the “Clear Recent History” dialog box. Select “Cookies”, “Cache” and then click “Clear Now”.

Safari – Press Command⌘ + Y to open the history screen. In the top righthand corner click on ” Clear History…”. From the dialog box that appears select “all history” and click “Clear History”.

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ImageQuix

Full-service events – Technicare sets the shipping charges. The shipping charges are $7.00 for orders up to $70.00 in value and $12.00 for anything above $70.00. When shipping full-service orders Technicare will use Canada Post standard parcel post. Air express is not an option. The funds collected for shipping full-service orders are billed back to the studio.

Full control galleries – The studio is free to add any associated costs for shipping that you would like.

Category: ImageQuix

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Full-Service event – the studio creates a price list (your offering to the end user customer) from a selection of services that are available via a catalogue of choices. After creating your price list you upload the images, “publish” the gallery and inform your clients as to the location of the published event. All orders placed from Full-Service events automatically come into our servers and are produced the same as ROES orders. When the orders are complete we ship them directly to the end user on behalf of the studio. Full-Service is the best choice for studios that want to upload galleries and just sit back and wait for the money to “roll-in” to your bank account.

Full-Control event – the studio creates a price list for any products that you would like to offer. You are emailed the order details when the order is placed. How you fill and deliver the order is entirely up to you.

With both these events the fees that are associated with the uploads and sales remain the same; in both cases, all money transacts in Canadian funds and 100% of the collected funds are directly deposited to your studio bank account.

Category: ImageQuix

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The internet lives in sRGB colour and uploading files in an Adobe98 colour space will hurt the vibrancy of colour your customers will see.

Category: ImageQuix

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Payment Profiles

We strongly recommend you ensure the card entered in your Payment Profile has enough credit available to transact your ongoing invoices with us. Using Beanstream’s secured portal to transact payment on your behalf is not a free service to Technicare. All transactions, whether approved or declined come at a price; it is a cost of doing business in today’s environment. Unfortunately, we can not absorb this cost when transactions are declined and as such a $1.00 charge may be applied when transactions are declined by your card provider. Of course, our customer service personnel will contact you should a card transaction be declined.

No, once your payment profile has been activated, the Bambora System and the card issuing company recognize this as authorization for use and expiry dates are no longer considered.

Updating your contact information in Payment Profiles is only for the purpose of transacting payments with the card you have on file. Updates to this area are sent directly to Bambora’s secured servers and do not act as updates for our accounting and shipping software. If your contact information changes please contact us or alternatively the Client Services/Account Management/Contact Information. Edits made in this area will notify us of your change request and will ensure all of our systems are kept current.

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Printing & Colour Calibration

Fine Art Canvas is inkjet printed directly onto canvas, Fine Art Premium Canvas is inkjet printed directly onto canvas and then either a matte or satin laminate is added.
Traditional Canvas prints are produced on Kodak Endura silver halide paper. The photo emulsion is laminated with a satin finish, stripped away from its paper base and, under high pressure, bonded to museum quality artist’s canvas.. Traditional canvas lends nicely to images with high contrast or lots of colour, but ultimately it all comes down to personal preference.

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For most products we can indeed print custom sizes. To order a custom size choose the next size up that would fit the size you need. Include a note in your special instructions requesting that custom size and we’ll make the necessary adjustments before printing.

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Kodak boasts over 100 years before noticeable fading in typical home display; over 200 years before noticeable fading in dark storage. Below are links to Kodaks white papers on this subject. 

http://imaging.kodakalaris.com/sites/uat/files/wysiwyg/pro/ENDURAImagePermanenceWhitePaper_LTR_EN.pdf

http://imaging.kodakalaris.com/sites/uat/files/wysiwyg/pro/enduraWhitePaper.pdf

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Product Customization

For engraved products, acceptable file formats: .eps, .ai, .psd, .pdf only. For other products, acceptable file formats: .jpg, .gif, .tif, .tiff, .eps, .ai, .bmp, .psd, .pdf and other common image formats only.

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Full-colour printing is the act of 4 colour printing and the logo will appear in colour if color information is inside the file.

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Laser Engraving is the act of stripping the anodized coating to reveal the metal underneath. The logo, clipart or other artwork will show up in a whiteish/metallic tint. Colour information will be engraved whitish, the white information inside the file is disregarded.

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ROES Troubleshooting

To find your external hard drive in the ROES interface click the “Add Images” button and navigate to your Macintosh HD from the drop down menu. Scroll down to the “Volumes” folder and double click to access any external drives that may be connected.

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To clear all folders in the thumbnails pane, hold the ALT key (OPT on Mac) and click the X on the left-most folder to close all at once.

You may want to un-check the box for Search Enclosed Folders in the Home pane under Preferences to help prevent this in the future.

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  • File names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
  • File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images. 
  • Files must be in 8bit, RGB, Jpeg format.
  • When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”. 
  • Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
  • Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times. 

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