Online Support

TECHNICARE Online Support

We use TeamViewer remote support software which allows us to work directly with you on your computer either if you are using Windows or a Mac.

To access tech support call 1-800-897-1844 or email

After you have downloaded and run the TeamViewer Tech Support application you will see a window that will display an ID and Password.

Please, tell your TECHNICARE Customer Service representative this information

When you provide that information to our support staff we will be able to share both your screen and ours to work through your support issue.

Install Remote Support app
Remote Support App Info


Payment Profiles

We strongly recommend you ensure the card entered in your Payment Profile has enough credit available to transact your ongoing invoices with us. Using Beanstream’s secured portal to transact payment on your behalf is not a free service to Technicare. All transactions, whether approved or declined come at a price; it is a cost of doing business in today’s environment. Unfortunately, we can not absorb this cost when transactions are declined and as such a $1.00 charge may be applied when transactions are declined by your card provider. Of course, our customer service personnel will contact you should a card transaction be declined.

No, once your payment profile has been activated, the Bambora System and the card issuing company recognize this as authorization for use and expiry dates are no longer considered.

Updating your contact information in Payment Profiles is only for the purpose of transacting payments with the card you have on file. Updates to this area are sent directly to Bambora’s secured servers and do not act as updates for our accounting and shipping software. If your contact information changes please contact us or alternatively the Client Services/Account Management/Contact Information. Edits made in this area will notify us of your change request and will ensure all of our systems are kept current.

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Printing & Colour Calibration

For most products yes indeed we can print custom sizes. To order simply choice the next size up that would fit the print size you want to order. Then include a note in the instructions requesting the custom size and we’ll make the necessary adjusts before running the print.

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Kodak boasts over 100 years before noticeable fading in typical home display; over 200 years before noticeable fading in dark storage. Below are links to Kodaks white papers on this subject.

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For monitor calibration we recommend using the X-Rite i1 Display Pro with the following numbers.

5500K or D55 for the White Point
2.0 Gamma
Luminance of 100CD/M2

These numbers should get you a close match to our output. But the best way to make sure is to submit a test order, and then check the prints against your monitor. Good test images would include images that shows fine highlight/shadow detail and skin tones.

For print viewing ideally you would be viewing the prints under the same color of light as you’ve calibrated your monitor too – 5500k. This will get you the closest screen to print match. Using daylight or window light is not recommended since the color of daylight can change drastically over the course of a day.

ROES Troubleshooting

To find your external hard drive in the ROES interface click the “Add Images” button and navigate to your Macintosh HD from the drop down menu. Scroll down to the “Volumes” folder and double click to access any external drives that may be connected.

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To clear all folders in the thumbnails pane, hold the ALT key (OPT on Mac) and click the X on the left-most folder to close all at once.

You may want to un-check the box for Search Enclosed Folders in the Home pane under Preferences to help prevent this in the future.

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  • File names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
  • File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images. 
  • Files must be in 8bit, RGB, Jpeg format.
  • When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”. 
  • Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
  • Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times. 

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