Order Entry Software Collection

Our Order Entry software collection is comprised of general and target specific applications for both Mac and Windows environments. Each application is standalone and should be installed by clicking on the logo or the indicated launch point.

Please note, your Technicare Customer Number and Customer Name will be required after installation has completed and prior to full software access.

ROES Troubleshooting

  • File names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
  • File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images. 
  • Files must be in 8bit, RGB, Jpeg format.
  • When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”. 
  • Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
  • Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times. 

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ROES won’t preview images with profiles other than sRGB correctly. Meaning if your image are tagged with Adobe98 or ProPhoto they will not preview accurately in ROES. But this will not affect the final print, just the preview during ordering. Effectively trust the colours you see in Photoshop over what you see in the ROES application.

If you’re getting an error message stating “Error Message – Packing our order failed due to… (The system cannot find the file specified)” it means that your images have been moved from the location you originally had them at when you first started placing the order. ROES can now not find the images to complete the order.

The fix is to put your images back to exactly where they were when you first started placing the order. Doing so will make this error message go away.

If ROES won’t launch simply try the following steps below. Most of the time this will fix it, but if it still won’t open please don’t hesitate to give us a call 1-800-897-1844

For Mac Users

  1. Open a Finder window
  2. In the file menu bar click on “Go”
  3. Then select “Go to Folder”
  4. Then type in the address ~/.TechnicareClassicNew or ~/.TechnicareSchoolSport or ~/.TechnicareAlbum delete the applicable folder.
  5. Then delete all the files that show up in your finder window. These are the saved settings files for the application that can over time get corrupted.
  6. Repeat steps 1,2,3 but then type ~/.ROES Cache and ~/.ROESEngineCache and delete those folders as well
  7. Try re-launching the application.

Warning – doing this will delete any saved orders or favorites/packages that you have built. If you’re worried about losing these make a copy of these folders on your desktop before trying this.

For PC Users

  1. Go to C:\Users
  2. There will be a folder with your user name, open it.
  3. In there you will see folders labelled .TechnicareClassicNew or .TechnicareSchoolSport or.TechnicareAlbum  – delete the applicable folder.
  4. Go to C:\ProgramData\SWRoes and delete everything in the folder.
  5. Try relaunching ROES.

Warning – doing this will delete any saved orders or favorites/packages that you have built. If you’re worried about losing these make a copy of these folders on your desktop before trying this.