Frequently Asked Questions

Please email us details of what was damaged to info@technicare.com. Including the following…

• The order number.
• Which prints or products were damaged.
• We need a photo of the outside of the box, damaged product and a photo of the shipping label. We need all 3 photos.

The package needs to be available for inspection (that includes the package and the damaged product) until the investigation is over. Please keep these items until we instruct otherwise.

Once we have this information emailed to us we will respond letting you know the next steps. 

Below are details for the available Shipping Options when placing lab service orders:
• Ship – Ground
• Ship – use hold option
• Ship – Express (Canada only)
• UPS Store Pick up (Canada only)
• Ship –Letter Rate Canada (Max. 8″x12″ 500grams)
• Ship –Letter Rate USA (Max. 8″x12″ 500grams

Here is the link to our Shipping Guide and Options 

Yes, we do. Our Dropship program can save time and simplify workflow by having orders sent directly to your clients. All invoices and Technicare branded paperwork are removed from drop shipped orders.

Ship -Letter Rate (Canada and USA): This service is designed for smaller print orders that can be sent in sturdy cardboard mailers up to a maximum print size of 8″x12″ and weight of 500 grams. Orders can
be sent to any address in Canada or the USA. Completed packages will always indicate your studio location for a return address. This service, using Canada Post, is the most
economical but is not traceable and no guarantee of delivery is provided. Costs associated for reprinting orders that fail delivery falls on the studio.

Drop Ship -Parcel Rate Canada: This Drop Ship service is fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission.

Drop Ship -Parcel Rate USA: This Drop Ship service is also fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission.

Follow this link for pricing information.

Our Boutique Packaging Service is designed to impress and enhance the presentation of your finished work.

Prints up to 16″ x 20″ unframed are sealed in clear acetate bags, wrapped in colour-coordinated tissue and placed in black presentation boxes. A ribbon around the box adds the finishing touch.

Boutique packaged orders can be drop shipped directly to your customer or shipped to your studio location. 

Price for Boutique packaging is a flat rate of $7.50 for orders up to 11″x14″ in size and $11.50 for orders up to 16″x20″ in size. This can be added to your order in the ROES shopping cart screen.

We also carry a wide range of professional presentation products. Products can be ordered by selecting the eStore tab on our website. There will be an additional freight charge applied to your invoice when shipping all merchandise. Cost of freight is calculated based on weight, size, and ship-to location. eStore orders can also be tracked using our Order Tracking System.