Frequently Asked Questions

Within minutes of completing a transaction, you will be notified by email. This email will contain the dollar value of the transaction along with the invoice number, as such, you may want to print or store this for future reference. A detailed invoice will be included when goods are shipped or are picked up.

You must ensure the card entered in your Payment Profile has enough available credit to transact your ongoing invoices. Using a secured portal to transact payments is not a free service to Technicare. All transactions, whether approved come at a price; it is a cost of doing business in today’s environment. Unfortunately, we cannot absorb this cost when transactions are declined. A $1.00 charge will be added to open work orders when transactions are declined by your card provider. We will do our best to contact you should there be a problem but this will ultimately delay orders being shipped and could cause temporary suspension of your account.

No, once your payment profile has been activated, the Bambora System and the card issuing company recognize this as authorization for use and expiry dates are no longer considered.

Updating your contact information in Payment Profiles is only for the purpose of transacting payments with the card you have on file. Updates to this area are sent directly to Bambora’s secured servers and do not act as updates for our accounting and shipping software. If your contact information changes please contact us or alternatively the Client Services/Account Management/Contact Information. Edits made in this area will notify us of your change request and will ensure all of our systems are kept current.

We only take credit card numbers for accounts over the phone. If you wish to update your credit card on account please give us a call at 800-897-1844 or 780-424-7161. 

Payment profiles can only be deleted by authorized Technicare Management. If you wish to have your profile taken off this system please contact your Account Manager and within 24 hours this information will be permanently removed. Your account with Technicare will continue to be active.

No, our Payment System can only accept one card number per account. If you need to change a card number please call 800.897.1844.

Yes, feel free to give us a call (we can set-up your payment profile in just a few minutes) or go on-line, download and fax the credit card authorization form. Card information is fully encrypted and stored on dedicated PCI compliant servers.