Frequently Asked Questions

How and when am I notified that a payment has been transacted through my credit card?

Within minutes of completing a transaction, you will be notified by email. This email will contain the dollar value of the transaction along with the invoice number, as such, you may want to print or store this for future reference. A detailed invoice will be included when goods are shipped or are picked up.

The credit card set up in my Payment Profile does not have enough credit left to clear my invoice. What will Technicare do?

You must ensure the card entered in your Payment Profile has enough available credit to transact your ongoing invoices. Using a secured portal to transact payments is not a free service to Technicare. All transactions, whether approved come at a price; it is a cost of doing business in today’s environment. Unfortunately, we cannot absorb this cost when transactions are declined. A $1.00 charge will be added to open work orders when transactions are declined by your card provider. We will do our best to contact you should there be a problem but this will ultimately delay orders being shipped and could cause temporary suspension of your account.

The card I have on file is about to expire, do I need to update this information?

Yes you will need to call us at 800-897-1844 to provide a new expiration date over the phone.

How can I updated my address and/or phone number that’s on account?

To update your address and phone number log into Technicare.com, click on “My orders” and the click on “Update Contact Information”. Please note that these changes can take 24 hours to be fully implemented.

I want to switch the credit card number that is being billed against; do I need to call Technicare?

We only take credit card numbers for accounts over the phone. If you wish to update your credit card on account please give us a call at 800-897-1844 or 780-424-7161. 

I want to change the method used for paying my account, can I delete my Payment Profile?

Payment profiles can only be deleted by authorized Technicare Management. If you wish to have your profile taken off this system please contact your Account Manager and within 24 hours this information will be permanently removed. Your account with Technicare will continue to be active.

I have more than a one credit card, can you attempt clearing transaction against multiple cards?

No, our Payment System can only accept one card number per account. If you need to change a card number please call 800.897.1844.

I have just opened an account with Technicare, can I give you credit card information by phone?

Yes, feel free to give us a call and we’ll quickly take your card number – 800-897-1844. Card information is fully encrypted and stored on dedicated PCI compliant servers.