Frequently Asked Questions

Do you offer ‘Free’ Shippping?

Studios achieving annual sales in lab services greater than $6,000.00 are eligible to receive complimentary shipping. See details here or contact customer service.

I want to ship my product. What options do you have?

Below are details for the available Shipping Options when placing lab service orders:
• Ship – Ground
• Ship - use hold option
• Ship – Express (Canada only)
• UPS Store Pick up (Canada only)
• Ship –Letter Rate Canada (Max. 8"x12" 500grams)
• Ship –Letter Rate USA (Max. 8"x12" 500grams

Here is the link to our Shipping Guide and Options 

Do you offer drop shipping? Order fulfillment services are free?

Yes, we do. Our Dropship program can save time and simplify workflow by having orders sent directly to your clients. All invoices and Technicare branded paperwork are removed from drop shipped orders.

No, you have to pay for this extra service. See below for a description of each option.

Ship -Letter Rate (Canada and USA): This service is designed for smaller print orders that can be sent in sturdy cardboard mailers up to a maximum print size of 8"x12" and weight of 500 grams. Orders can
be sent to any address in Canada for $6.50 and anywhere in the USA for $9.50. Completed packages will always indicate your studio location for a return address. This service, using Canada Post, is the most
economical but is not traceable and no guarantee of delivery is provided. Costs associated for reprinting orders that fail delivery falls on the studio.

Drop Ship -Parcel Rate Canada: This Drop Ship service is fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission. Prices start at $11.50. 

Drop Ship -Parcel Rate USA: This Drop Ship service is also fully traceable and comes with guaranteed delivery. The cost of Parcel shipping is based on order content (size, weight and value) and is calculated on the checkout screen when the order is being prepared for submission. Prices start at $22.00.

I want to impress my clients. Do you carry any presentation boxes?

Our Boutique Packaging Service is designed to impress and enhance the presentation of your finished work.

Prints up to 16" x 20" unframed are sealed in clear acetate bags, wrapped in colour-coordinated tissue and placed in black presentation boxes. A ribbon around the box adds the finishing touch.

Boutique packaged orders can be drop shipped directly to your customer or shipped to your studio location. 

Price for Boutique packaging is a flat rate of $5.00 per order and is now available as a separate order option.

We also carry a wide range of professional presentation products. Products can be ordered by selecting the eStore tab on our website. There will be an additional freight charge applied to your invoice when shipping all merchandise. Cost of freight is calculated based on weight, size, and ship-to location. eStore orders can also be tracked using our Order Tracking System.