Frequently Asked Questions

File Sizing

300 dpi (dots per inch) is the maximum our printers can output at. For larger orders of smaller prints it’s recommended that clients reduce the size of their files to 300 dpi at size. This will help reduce uploading times and prevent corrupt orders.

As an example if you were ordering 4x6 prints the largest file size we'd need would be 1200 x 1800 pixels (4 inches @ 300dpi = 1200 pixels & 6 inches @ 300 dpi = 1800 pixels).

To reduce the size of a large amount of images at once try using the "Image Processors" in Photoshop. It can be found in File-Scripts-Image Processor. This tool will allow you to select a folder of images and quickly resize them to any dimensions you wish.

Can you print custom sizes?

For most products we can indeed print custom sizes. To order a custom size choose the next size up that would fit the size you need. Include a note in your special instructions requesting that custom size and we'll make the necessary adjustments before printing.

What is the longevity of your RA4 silver halide photographic prints?

Kodak boasts over 100 years before noticeable fading in typical home display; over 200 years before noticeable fading in dark storage. Below are links to Kodaks white papers on this subject. 

http://imaging.kodakalaris.com/sites/uat/files/wysiwyg/pro/ENDURAImagePermanenceWhitePaper_LTR_EN.pdf

http://imaging.kodakalaris.com/sites/uat/files/wysiwyg/pro/enduraWhitePaper.pdf