Frequently Asked Questions

File Sizing

300 dpi (dots per inch) is the maximum our printers can output at. For larger orders of smaller prints it’s recommended that clients reduce the size of their files to 300 dpi at size. This will help reduce uploading times and prevent corrupt orders.

As an example if you were ordering 4×6 prints the largest file size we’d need would be 1200 x 1800 pixels (4 inches @ 300dpi = 1200 pixels & 6 inches @ 300 dpi = 1800 pixels).

To reduce the size of a large amount of images at once try using the “Image Processors” in Photoshop. It can be found in File-Scripts-Image Processor. This tool will allow you to select a folder of images and quickly resize them to any dimensions you wish.

Can you print custom sizes?

For most products we can indeed print custom sizes. To order a custom size choose the next size up that would fit the size you need. Include a note in your special instructions requesting that custom size and we’ll make the necessary adjustments before printing.

What is the longevity of your RA4 silver halide photographic prints?

Fuji boasts over 20 years before noticeable fading in typical home display. Below are links to Fuji white papers on this subject.

File requirements for ROES order submission
  • File and Folders names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
  • File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images. 
  • Files must be in 8bit, RGB, Jpeg format. Files in CMYK or Indexed color must be converted to RGB before using ROES.
  • When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”. 
  • Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
  • Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times. 
  • For engraved products we’re looking for vector graphics in file formats: .eps, .ai, .psd, .pdf only.