Frequently Asked Questions

The warranty period begins on the date of your purchase as evidenced by a sales invoice or proof-of-purchase. This limited warranty is applicable to Customers who purchase and use the Printer in the 48 contiguous United States and/or Canada. The coverage is for Parts and Labour only. See Table below for details.

During installation of the native install on a Windows platform the error is thrown when the install is at the “removing backup files” point.

Error 1001: Exception occurred while initializing the installation.

System.Argument Exception: String cannot have a zero length..

Acknowledging the error then removes the application.

The error is caused by files left over from a previous, other client installation. These files are located in

C:Users\<THEUSER>\AppData\Local\Temp NOTE: AppData is a hidden folder

Three files can be present. RWSCleanup.dll, RWSCleanup.InstallState and RWSCleanup.txt.

Delete all three and then run the install again.

Deleting the files will not impact existing installations.

We no longer accept or process film. We’re 100% digital. 

Our Boutique Packaging Service is designed to impress and enhance the presentation of your finished work.

Prints up to 16″ x 20″ unframed are sealed in clear acetate bags, wrapped in colour-coordinated tissue and placed in black presentation boxes. A ribbon around the box adds the finishing touch.

Boutique packaged orders can be drop shipped directly to your customer or shipped to your studio location. 

Price for Boutique packaging is a flat rate of $7.50 for orders up to 11″x14″ in size and $11.50 for orders up to 16″x20″ in size. This can be added to your order in the ROES shopping cart screen.

We also carry a wide range of professional presentation products. Products can be ordered by selecting the eStore tab on our website. There will be an additional freight charge applied to your invoice when shipping all merchandise. Cost of freight is calculated based on weight, size, and ship-to location. eStore orders can also be tracked using our Order Tracking System.

To find your external hard drive in the ROES interface click the “Add Images” button and navigate to your Macintosh HD from the drop down menu. Scroll down to the “Volumes” folder and double click to access any external drives that may be connected.

We strongly recommend you ensure the card entered in your Payment Profile has enough credit available to transact your ongoing invoices with us. Using Bambora’s secured portal to transact payment on your behalf is not a free service to Technicare. All transactions, whether approved or declined come at a price; it is a cost of doing business in today’s environment. Unfortunately, we can not absorb this cost when transactions are declined and as such a $1.00 charge may be applied when transactions are declined by your card provider. Of course, our customer service personnel will contact you should a card transaction be declined.

You must ensure the card entered in your Payment Profile has enough available credit to transact your ongoing invoices. Using a secured portal to transact payments is not a free service to Technicare. All transactions, whether approved come at a price; it is a cost of doing business in today’s environment. Unfortunately, we cannot absorb this cost when transactions are declined. A $1.00 charge will be added to open work orders when transactions are declined by your card provider. We will do our best to contact you should there be a problem but this will ultimately delay orders being shipped and could cause temporary suspension of your account.

Yes you will need to call us at 800-897-1844 to provide a new expiration date over the phone.

To update your address and phone number log into Technicare.com, click on “My orders” and the click on “Update Contact Information”. Please note that these changes can take 24 hours to be fully implemented.

We only take credit card numbers for accounts over the phone. If you wish to update your credit card on account please give us a call at 800-897-1844 or 780-424-7161.