Frequently Asked Questions

Payment profiles can only be deleted by authorized Technicare Management. If you wish to have your profile taken off this system please contact your Account Manager and within 24 hours this information will be permanently removed. Your account with Technicare will continue to be active.

No, our Payment System can only accept one card number per account. If you need to change a card number please call 800.897.1844.

Yes, feel free to give us a call and we’ll quickly take your card number – 800-897-1844. Card information is fully encrypted and stored on dedicated PCI compliant servers.

Files can have any profile you wish embedded – sRGB, Adobe98, Prophoto. Please note is that files using a profile other than sRGB will not preview correctly in ROES. But this only the preview, your files will print as you see them in Photoshop.

300 dpi (dots per inch) is the maximum our printers can output at. For larger orders of smaller prints it’s recommended that clients reduce the size of their files to 300 dpi at size. This will help reduce uploading times and prevent corrupt orders.

As an example if you were ordering 4×6 prints the largest file size we’d need would be 1200 x 1800 pixels (4 inches @ 300dpi = 1200 pixels & 6 inches @ 300 dpi = 1800 pixels).

To reduce the size of a large amount of images at once try using the “Image Processors” in Photoshop. It can be found in File-Scripts-Image Processor. This tool will allow you to select a folder of images and quickly resize them to any dimensions you wish.

To clear all folders in the thumbnails pane, hold the ALT key (OPT on Mac) and click the X on the left-most folder to close all at once.

You may want to un-check the box for Search Enclosed Folders in the Home pane under Preferences to help prevent this in the future.

For most products we can indeed print custom sizes. To order a custom size choose the next size up that would fit the size you need. Include a note in your special instructions requesting that custom size and we’ll make the necessary adjustments before printing.

Fuji boasts over 20 years before noticeable fading in typical home display. Below are links to Fuji white papers on this subject. 

https://www.fujifilm.com/ca/en/business/photofinishing/paper-lab-products/color-papers-printing-materials/super-type-PDN/support

• File and Folders names must not contain characters other than letters, numbers and underscores. Avoid the use of characters such as… ” ^ & * = | < > ? ( ) ‘ ~ [ ]
• File names must be less than 31 characters long. Spaces are considered characters. Long file names will be truncated, and can result in the incorrect printing of images. 
• Files must be in 8bit, RGB, Jpeg format. Files in CMYK or Indexed color must be converted to RGB before using ROES.
• When saving Jpegs in Photoshop use “Baseline Standard”. Avoid using “Progressive”. 
• Files can be tagged with any major colour profile. ie sRGB, ProPhoto and Adobe98.
• Max output is 300dpi. Files with resolution over 300dpi can be sent, but there’s no advantage to this and will only result in longer upload times. 
• For engraved products we’re looking for vector graphics in file formats: .eps, .ai, .psd, .pdf only.

ROES won’t preview images with profiles other than sRGB correctly. Meaning if your image are tagged with Adobe98 or ProPhoto they will not preview accurately in ROES. But this will not affect the final print, just the preview during ordering. Effectively trust the colours you see in Photoshop over what you see in the ROES application.