Frequently Asked Questions

If you’re getting an error message stating “Error Message – Packing our order failed due to… (The system cannot find the file specified)” it means that your images have been moved from the location you originally had them at when you first started placing the order. ROES can now not find the images to complete the order.

The fix is to put your images back to exactly where they were when you first started placing the order. Doing so will make this error message go away.

If ROES won’t launch simply try the following steps below. Most of the time this will fix it, but if it still won’t open please don’t hesitate to give us a call 1-800-897-1844

For Mac Users

1. Delete the app from the applications folder. -Finder->Go->Applications find the app and delete it.
2. Delete the desktop shortcut/alias. It will end in .app.alias
3. Open a Finder window
4. In the file menu bar click on “Go”
5. Then select “Go to Folder”
6. Then type in the address ~/.TechnicareClassicNew or ~/.TechnicareSchoolSport or ~/.TechnicareAlbum delete the applicable folder.
7. Then delete all the files that show up in your finder window. These are the saved settings files for the application that can over time get corrupted.
8. Repeat steps 1,2,3 but then type ~/.ROESCache and ~/.ROESEngineCache and delete those folders as well
9. Download and reinstall ROES using the link below – https://technicare.com/resources/order-entry-software-collection/
10. Try re-launching the application.

Warning – The .Technicare folders contains prior sent orders, autosaved orders and saved favorites or packages. If you feel the need to retain information then copy/move the folder to the desktop rather then the trash.

For PC Users

1. Go to the Control Panel—> Program and Features and uninstall the ROES client(s) – (If Windows complains that it can’t remove it, continue to the next steps).
2. Using an File Explorer window go to the ‘Folder Options’ and specify to show hidden files and folders.
3. Go to and delete the contents of C:\ProgramData\SWROES.
4. Go to and delete the contents of C:\Program Files\ROES or C:\Program Files (x86)\ROES.
5. Go to and delete the contents of C:\Users\USERNAME\AppData\Roaming\ROES.
6. Go to C:\Users\USERNAME\AppData\Local\Temp\ and delete all files that start with “RWSCleanup” (RWSCleanup.dll, RWSCleanup.InstallState and RWSCleanup files).
7. Go to C:\Users\USERNAME\ and delete the .roescache folder.
8. Go to C:\Users\USERNAME\ and delete any .Technicare folders
9. Download and reinstall ROES using the link below – https://technicare.com/resources/order-entry-software-collection/

***Warning: The .Technicare folders contains prior sent orders, autosaved orders and saved favorites or packages. If you feel the need to retain information then copy/move the folder to the desktop rather then the trash.

For monitor calibration we recommend using the Calibrite Display Pro HL Display-Pro-HL with the following numbers. 5500K or D55 for the White Point 2.0 Gamma Luminance of 200CD/M2 These numbers should get you a close match to our output. But the best way to make sure is to submit a test order, and then check the prints against your monitor. Good test images would include images that shows fine highlight/shadow detail and skin tones. For print viewing ideally you would be viewing the prints under the same color of light as you’ve calibrated your monitor too – 5500k. This will get you the closest screen to print match. Using daylight or window light is not recommended since the color of daylight can change drastically over the course of a day.